COMPANY INFORMATION AND PRODUCTION PROGRESS
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company information

 

Q: How long does it take to get a quote back?

A: Most quotes are returned within 24 hours, however, if it is for a special construction, it could take more days.

Q: What warranties do your products carry?

A: SHAN cable guarantees that all of our products, wires cables,and more are free from defects. We will take back any product that does not meet the agreed quality by both parties. The specific terms are as follows :

We guarantee that we will comply with the requirements of warranty period specified in the contract, that the Goods supplied under the purchase order For Procurement of self-carrying distribution networks cable and wire

We will be manufactured under this specification and that the Goods will be new, unused, of the most recent or current models. Once we are selected, we will supply the Goods strictly according to the requirements of the Contract.

The warranty shall remain valid for twelve (12) months after the Goods, or any portion thereof as the case maybe, have been delivered to and accepted at the final destination indicated in the SCC, or for eighteen (18) months after the date of shipment from the port or place of loading in the country of origin, whichever period concludes earlier.

During the warranty period purchaser may proclaim directly to the manufacturer in the written form or by the agent if there is any problem in Goods quality. The manufacturer will do the repair or replacement in reasonable time, and will bear all the expenses relating to this.

Q: Do you sell other products besides wire and cable?

A: Wire and cable is our forte, however, we also sell connectors, cable assemblies and cable tools to name just a few. Our products serve numerous markets all over the world.